Privacy Policy

Introduction

Welcome to Ecofry (ABN 12 345 678 910) ("Ecofry", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (ecofry.com.au) and services, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We may collect and hold personal information about you in the course of conducting our business. This information may include:

- Contact Information: Name, address, email address, phone number.

- Payment Information: Credit card details, billing address.

- Account Information: Username, password, purchase history.

- Website Usage Information: IP address, browser type, operating system, referring URLs, and information about your browsing activities on our website.

- Other Information: Any other information you provide to us directly through our website, customer service, surveys, or social media.

2. Use of Personal Information

We use the personal information we collect for the following purposes:

- Providing Services: To process your orders, deliver products, manage your account, and provide customer support.

- Improving Our Website: To enhance your experience on our website and improve our products and services.

- Marketing: To send you promotional materials and updates about our products and services, provided you have consented to receive such communications.

- Legal Compliance: To comply with our legal obligations and enforce our terms and conditions.

- Security: To protect against fraud and unauthorised access to our systems.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

- Service Providers: To third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support.

- Legal Obligations: If required by law, regulation, or legal process, we may disclose your personal information to law enforcement agencies, courts, or other authorities.

- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These measures include:

- Encryption: Using secure socket layer (SSL) technology to encrypt payment information.

- Access Controls: Restricting access to personal information to employees and contractors who need it to perform their job duties.

- Regular Audits: Conducting regular security audits and updates to our systems.

5. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and, where permitted by law, may charge a fee for providing access to your information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our site. Cookies are small data files that are placed on your device when you visit our website. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant changes by email or through a notice on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Ecofry, 1 Hume Road, Smithfield, NSW, 2164

Email: admin@ecofry.com.au

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.